FREQUENTLY ASKED QUESTIONS
All staff will hold their Bachelors of Science Accounting, experience varies current staff we have working for Briston have 5 years full time experience.
All staff hold a PICPA which is recognised as part of the International Federation of Accountants which Australia’s CPA, ICA and IPA are all part of. This means that they are held to the highest expectations for registration. The only main difference is that the Philippines staff can not lodge BAS while they are outside of Australian residence.
Excellent, In most cases English is their first language; however, they do have a slight American accent.
Yes all staff will be qualified accountants to handle any financial and book keeping accounts.
Predominately yes you will have the same contact, It depends on the size of your account if you only require 2-3 hours per month we evan save you money by making use of qualified staffs free hours.
All staff will have an exceptional understanding of the software platform of your choice. We recommend XERO but can support in any platform preference.
Our staff can do anything you require, the only thing they can not do is physically lodge your BAS. They will prepare everything and either yourself or your accountant can hit go.
Briston have very strict internal checks in place by a senior accountant on staff. The client also has the final say.
Mediation will occur, if the relationship between yourself and the staff member can not be salvaged then a replacement will be allocated at no cost or disruption to your company. If there is a dispute between your company and Briston there is a mediation process as well and if the relationship isn’t repairable then their is a break clause/ release that can be implemented.
The Privacy law required that you inform your clients that their details maybe sent off shore, this is safe and secure. You can assimilate our staff into your organisation so for all respective circumstances they are your staff, just located in Manila.
The problems we have faced have been from incorporating a business in the Philippines and not from a Client Support perspective.
In the beginning we had an issue with reliable phone contact, our new voip system is now extremely reliable to the point where we have covered all phone contact for a client that has over 1200 staff Australia wide.
We have now been in business for almost 2 years and all but the smallest teething issues have been ironed out.
All staff are bound by confidentiality agreements and we have a privacy and confidentiality clause built into our contracts and employment contracts.
30-60 days depending on the size of the contract and staff allocated to your account.
Account manager but you also have the ability to contact the staff directly. We allocate a account manager if your account has multiple areas i.e. Accounting, IT, Administration.
Absolutely, this is a perfect way for a small business looking to expand to get the required outcome and support at fraction of the cost. It will allow you to focus funds saved back into the growth of your business.
We can support any size. At the moment we can support you for as little as 10 hours a week through to full time staff. We can support just your personal business through to an accounting firm with clients in the hundreds.
We have both options, we will lead youth the option that will cost you the least. If you have the work for it we can allocate a staff member to you and you will pay an hourly/ yearly rate or you can buy a set package from us for a set amount and that will allocate a certain amount of hours to you.
There is no set up or annual fee. The cost will depend on the size of support you require.
Any finical support will be at $25 per hour. Some tasks will be easier and other more difficult, we have just rounded this number at a fixed hourly rate of $25 per hour.
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